FAQ

After creating an account you will receive an email asking you to confirm your email address. Once this is completed an administrator will need to approve your account in Spotloader. If you have confirmed your email address and still can’t login please reach out to your station rep for assistance.

To reset your password please use the “Forgot your password?” link on the Spotloader sign in page

As of mid 2025 we have completed merging all Spotloader services into one centralized Spotloader system. What this means is that a file can be uploaded just once and sent to multiple stations and media groups.

You can change your currently active account by selecting the account drop-down from the top navigation bar at anytime. More information about switching accounts can be found here.

Yes, additional account members can be added to your account by following these steps: Adding a New User to Your Account.

Using the Deliveries page, you can see what stations a file has been sent to, when the file was sent to the station, and make the file available to additional stations.

Previously uploaded files can be viewed and managed from the Files page.

Please see our article, Uploading a New File to Spotloader.

Please visit the File Format Specifications section to view all acceptable file formats.

Files may fail our validation for a variety of reasons. Please see our page on Upload Failures for common issues and possible solutions on how to fix them.

Please see our article, Sending Files to Additional Destinations.

While Spotloader and FTPs are both used to send broadcast files to stations, Spotloader is much more feature rich and has many benefits over FTP deliveries. First, Spotloader will analyze files during the upload process to confirm that the files adhere to broadcast specifications and will run checks to ensure the spot being uploaded matches the file we are expecting. In addition, once files are uploaded to Spotloader we provide tools to manage and preview your spot library that are impossible to do within an FTP. These are just a few of the benefits that Spotloader has over an FTP.

Currently Spotloader will only accept short form video content. We have solutions for long form programming that may work for your needs but would suggest you reach out to your station representative and inquire how they would prefer to receive long form and paid programming content at their station.