Spotloader Frequently Asked Questions
I created a Spotloader account but I’m unable to login. Why?
After creating an account you will receive an email asking you to confirm your email address. Once this is completed the station group administrator will need to approve your account in Spotloader. If you have confirmed your email address please reach out to your contact at the station who requested you make an account to confirm your account has been approved.
How can I reset my password?
To reset your password please use the “Forgot your password?” link on the Spotloader sign in page
Do I need to create a new account for each Spotloader service?
Yes, Each station group’s Spotloader is separate and accounts are not shared. You may sign up with the same email and password for each service if you so wish.
I belong to multiple accounts in Spotloader. How can I switch between them?
You can change your currently active account by selecting the account drop-down from the top navigation bar at anytime. More information about switching accounts can be found here.
How do I upload a file to Spotloader
Please see our article, Uploading a New File to Spotloader.
What file formats are accepted?
Please visit the File Format Specifications section to view all acceptable file formats.
My file failed to upload, Why?
Files may fail our validation for a variety of reasons. Please see our page on Upload Failures for common issues and possible solutions on how to fix them.
I’ve uploaded a commercial to Spotloader. How can I send this to additional stations?
Please see our article, Sending Files to Additional Destinations.